Saddleback College, Mission Viejo - California 92692-3635

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ABOUT SADDLEBACK

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ADMINISTRATION

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STUDENT SERVICES

FACULTY & STAFF

Computer Help Guid

Computer Support Center for Students and Faculty/Staff

Saddleback College

COMPUTER SUPPORT CENTER

FOR STUDENTS AND FACULTY/STAFF

For Students:

Type of Problem	Contact Information
Blackboard or online courses for frequently asked questions	Go to this link: http://www.saddleback.edu/de/
Student I.D. or pin number - how to retrieve	Go in person with your photo identification to Admissions and Records in the Student Services Center - Room 102. Hours: Walk-Up Service: M-Th 8 a.m. to 7 p.m., Fri 8 a.m. to 3 p.m.
Blackboard test reset	Contact your instructor
Campus wireless network	Go to the Library Help Desk in main Library. Hours: Walk-Up Service: M-F 8 a.m. to 4:30 p.m.
Registration or logging into MySite	Email scdestudent@saddleback.edu or phone (949) 582-HELP (4357) and listen carefully to the menu before selecting.
Distance Education or Blackboard questions	Email scdestudent@saddleback.edu or phone (949) 582-HELP (4357) and listen carefully to the menu before selecting.
Logging into Saddleback College email or campus computers	Email scdestudent@saddleback.edu or phone (949) 582-HELP (4357) and listen carefully to the menu before selecting.

For College Faculty or Staff:

Type of Problem	Contact Information
Logging into MySite and your web email	Email scdefaculty@saddleback.edu or (949) 582-HELP (4357) and listen carefully to the menu before selecting. Direct line: User Services at (949) 582-4397 Hours: M-Th 8 a.m. to 7 p.m., F 8 a.m. to 5 p.m.
Office computer, software or classroom lab or have a question about outstanding work orders	Email scdefaculty@saddleback.edu or (949) 582-HELP (4357) and listen carefully to the menu before selecting. Direct line: ITC Office at (949) 582-4456 Hours: M-F 8 a.m. to 5 p.m.
Technical problems with projectors/AV equipment	Email scdefaculty@saddleback.edu or (949) 582-HELP (4357) and listen carefully to the menu before selecting. Direct line: Audio Visual at (949) 582-4520 Hours: M-Th 8 a.m. to 8 p.m., F 8 a.m. to 3 p.m.
Blackboard assistance	Email scdefaculty@saddleback.edu or (949) 582-HELP (4357) and listen carefully to the menu before selecting. Direct line: User Services at (949) 582-4397 Hours: M-Th 8 a.m. to 7 p.m., F 8 a.m. to 5 p.m.
MySite, Add Permit Codes, grade collection or roster downloads	Email scdefaculty@saddleback.edu or (949) 582-HELP (4357) and listen carefully to the menu before selecting. Direct line: Admissions and Records at (949) 582-4343 Hours: M-Th 8 a.m. to 7 p.m., F 8 a.m. to 3 p.m.