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Recipients - 2012

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Location: BGS 249 [map]
Email: sccidde@saddleback.edu
Phone: 949-582-4515

Office Hours:
Mon - Thurs 7am to 7pm
Fri 7am to 5pm

Closed Holidays and Weekends

Instructional Technology

Training & Assistance:

Valerie Senior View profile information for Valerie Senior Send email to Valerie Senior

Vivian Nguyen View profile information for Vivian Nguyen Send email to Vivian Nguyen

Thomas MacKenzie View profile information for Thomas MacKenzie Send email to Thomas MacKenzie

 


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Known Issues & Workaround

Area

Issue Workaround
Error 503

Students cannot open PDF files.

Students using Safari and FireFox on a Mac OS cannot open PDF files – They usually see ERROR 503 message when faculty upload files using the BUILD CONTENT -> FILE method. Students WILL likely receive the above error message. Students might also receive a blank page or plug-in missing message.

1.  Instructor: AVOID USING THIS METHOD OF UPLOADING FILES, but if you want to take your chances . . . if you are using Build Content -> File, Choose Open in New Window when adding a PDF files.

Instructors should use the Build Content -> Item method to add .pdf files to the content area

2.  Students: If you are using MAC OS 10.4 or later, install the Schubert IT PDF plugin. The plugin can be found at http://www.schubert-it.com/pluginpdf/. If prompted, students should select for educational use.

For Students who using Windows OS, they may click the "SAVE" button and download the file to view.

If they're still having trouble or if you want to just direct them to help with browsers and plugins, send them to: http://www.saddleback.edu/de/student-technical-support/ and tell them to select the BROWSER & PLUGINS PAGE.

Grade Center Scroll Bar is missing in the Grade Center.

Change the Windows Scroll Bar settings.

Windows XP:

  • Go to Start Programs, Click on Control Panel.
  • Select Display Properties -> Appearance tab -> Advance button.
  • Select Scroll Bar from the drop down list, Change the setting to 19 -> Click Submit

Window Vista:

  • Go to Start Programs, click on Control Panel.
  • Select Personalization -> Window Color and Appearance option
  • Click on Advance button
  • Select Scroll Bar from the drop down list -> Change the setting to 19 -> Click Submit
Content Menu Long Menu name will not wrap or get truncated. User shorter name for course menu. Maximum is 20 characters.  Blackboard is targeted for future release.
  Add External Link Menu does not work when set to open to a new window,  Also IE browser sometimes would not open the link. Not suggest to use this feature from the menu.  Use URL within the course content area.
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