BB Top Ten
COURSES POWERED BY BLACKBOARD ONLINE INSTRUCTIONS
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Saddleback College Distance Education Programs
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| Top 10 Reasons Why Students Can't Log Into Blackboard |
10. Firewall settings too high.
9. Are you sure they registered in the course officially.
8. Do you see them in your roster in Blackboard?
7. Is the course turned on?
6. Are you using Blackboard - hee hee, just wanted to see if you're paying attention.
5. Also, believe it or not, every semester we have a few students that try their personal email user name (such as yahoo or hotmail or gmail) to try to access BB . . . I know. But it happens at least twice a semester :K)
4. This seems to be the new trend - students either use their full email address - not just their email user name - as their login name. It's a good practice to clarify their user names in an orientation.
3. Sometimes students change their passwords and can't remember. Or they just don't know what it is to start with. snelson@saddleback.edu (she can change passwords). If it's more technical than that, Kathy or Valerie or Vivian can work with you.
2. Married / divorced students that change their names often cause issues because they're trying to use their "other" name to log into the system not realizing that's the reason they can't get in. Rule of thumb, if they're female, ask if they've recently changed their name just to be sure.
1. Students that add the class late or are new to BB sometimes take 24 to 48 hours to populate into the systems. |
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