CHECKLIST
What
you should do before you submit a work order or
call.
IS
THE POWER ON? It sounds silly, but double check. Sometimes
it happens. Green lights should be on both units.
PASSWORD
NOT WORKING? Check your Caps
Lock key and release. Try your password
again as some passwords are case sensitive!
MY
MACHINE IS FROZEN, OH, NO! Press Ctrl + Alt
+ Del keys to End Task.... Click End Task.
If
still frozen, press Ctrl + Alt + Del
keys to bring up the Start Menu. Use the arrow keys and
Enter key to navigate to Shut Down and press Enter. Close
all programs and logon as another user, logging back on as yourself.
Read
our FAQ's Frequently Asked Questions
often have simple answer.
locate
a pen and paper. Think about any recent changes to your system.
(Keep in mind that the information you provide when filling out
the work order will enable us to help you with your problem.
Pay
careful attention to the moment when the problem occurs and
write down any error messages for the work order.
We
welcome comments and feedback on the quality and nature of our
service, as this is the only way we can improve them. Please
feel free to email us usersrv@saddleback.edu
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