Saddleback College

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Location: Library Building - Map

Phone: (949) 582-4314
Fax: (949) 364-0284
AV-Periodicals: (949) 582-4563
Circulation/Renewals: (949) 582-4526
Computer Help Desk: (949) 582-4528
Reference: (949) 582-4525

Library Hours:
Monday-Thursday: 8 am - 9:00 pm
Friday: 8 am - 4 pm
Saturday: 11 am - 5 pm
Sunday: Closed

PROBLEMS WITH PROQUEST

More than some database used at Saddleback College, Proquest is picky about whom it grants access. Often ProQuest is unable to recognize the URL you came from: i.e., your home PC. This error is usually caused by personal firewall software filtering out the authentication information that Proquest needs from Saddleback in order to allow you access from home. In order to gain access to Proquest, you have to reconfigure (change) some of your personal firewall settintgs. Do not take down your firewall all together, but do change privacy settings to allow Proquest special permission to be access by your computer. Follow the instructions below to configure the privacy settings on Norton Internet Security.

 

13. When you return to the Privacy Control screen, click OK.

14. Close Norton Internet Security.

15. Try to access Proquest.

Instructions for different versions of Norton Internet Security:

Norton Internet Security 2003:

Open Norton Internet Security
Click Options at the top of the screen
Click On Norton Internet Security
Click on Web Content
Click Add Site at the bottom of the screen
Enter the domain name heritagequestonline.com
Click OK
Click on heritagequestonline.com in the window on the left side of the window
Uncheck "Use Default Settings" for "Information about your browser" and set it to Permit
Uncheck "Use Default Settings" for "Information about visited sites" and set it to Permit
Click ok to exit
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Norton Internet Security 2004:

Open NIS or NPF.
Do one of the following.
In NIS/NPF 2003, click Options - Internet Security or Personal Firewall (This step is not always needed), and then click the Web Content tab.
In NIS/NPF 2004, double-click Privacy Control, and then click Advanced.
Click Add Site. A new site/domain box appears.
Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be heritagequestonline.com. The site name appears in the left frame of the Options window.
Click the name of the new site.
Click the Global Settings tab.
In the "Information about visited sites" section, clear "Use default settings."
Click Permit.
Click OK to close the Options window.
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Norton Internet Security 2005:

Open NIS 2005
Click on privacy control
Click on configure
Click on advanced
Click on add site
Enter in heritagequestonline.com
Click on ok
Click on heritagequestonline.com in the panel on the left
On the right, uncheck all the boxes under the Global settings tab
Choose permit for all the radio buttons
Under the User Settings tab, uncheck all the boxes
Choose permit for all the radio buttons
Click ok and log back into HQO via your libraries site

South Orange County CC District If you need directions, check out our [ Campus Maps ] or call us at (949) 582-4500
Official Web Site of Saddleback College. Copyright ©2006, All Rights Reserved.
Advanced Technology & Education Park
Irvine Valley College
Accredited by the Accrediting Commission of Community and Junior Colleges, of the Western Association of Schools and Colleges.
Saddleback College is located at 28000 Marguerite Parkway, Mission Viejo, California 92692 • (949) 582-4500