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Ask-A-Librarian
Chat With a Librarian
Live Online 24/7 Reference Services

Ask-A-Librarian

How do I start? If you are new to this service you start by entering your question in on the right hand side
of your browser window and then click “Connect” button.

Please read the following while you are waiting for a librarian...

What to expect:

  • The normal session is less than 15 minutes.
  • At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you.
  • In most cases, you will be communicating with a librarian who does not work at Saddleback College. All librarians are trained to assist students with their research. If you prefer to ask a Saddleback College Librarian, please visit Ask-A-Librarian for direct contact information.

Technical tips:

  • It is recommended that you use Internet Explorer as your browser for this session.
  • "Ask-A-Librarian" uses live chat. If you have trouble you may need to have "session cookies" enabled, disable your firewall, and allow pop-ups.
  • Do not bookmark (add to favorites) or print anything during the session or you may be disconnected.  All Web sites visited will be emailed to you.
  • Use the forward, back and refresh buttons within the software's shared webpage frame.
  • If you must open a second browser while connected, use the "start" menu or taskbar shortcut, not control "n" or File "new."
This service is provided by the Ask Us Now 24/7 Reference Service which is supported by a global network of cooperating libraries worldwide, as well as an infrastructure of software tools and communications.