Laptop Loan Program

Laptop Loan Program FAQs 
 

How do I check out a mobile device such as a Chromebook?

During the fall semester, Chromebook loans will be available on the 3rd floor of the LRC in the Library Mondays through Thursdays from 8 am to 5 pm and Fridays from 8 am to 2 pm. No reservation is needed.

Does it cost me anything to borrow a mobile device? 

Checking out a mobile device is a free service for Saddleback students currently registered for classes. It will be handled like a book checkout from the library, and students will receive notices for due dates, extensions and other information through the library. 

How long can I use the checked out mobile device?

You can use the mobile device for the current semester and possibly extend it if you continue your studies at Saddleback College.  The library will be in touch with you to determine if an extension is needed. 

When do I need to return the mobile device?

Mobile devices are due back at the end of the semester. If you borrowed a Chromebook or other device and you no longer need it, you may return it to the library on the 3rd floor of the LRC building. For questions, please visit the library during our open hours or call 949-582-4526.

Can I borrow more than one mobile device? 

Due to limited quantities, only one mobile device is allowed per student.

Can I load my own software on the mobile device?

It is not recommended for students to install software on checked out mobile devices. Upon return, all information and software will be deleted. If you need additional software, contact Technology Services at (949) 582-4600 to have a technician setup a remote support session to assist in installing Saddleback approved software. Any software to be installed needs to be for school purposes only. You will have privileges to install Proctorio and/or any other school-related software when needed. 

Can I use my own Google login or Apple ID on Chromebooks and iPads?

The Apple iPads and Google Chromebooks are configured so you cannot link your own personal Google account or Apple ID to mobile devices.

What happens if the mobile device gets damaged or stops working?

Visit the Saddleback Technology Services website and click on the chat icon at the bottom right corner of the web page or call (949) 582-4600. Technology Services will coordinate a date and time for you to come to Saddleback and exchange the mobile device. 

What if I need Internet access?

Students can use the LRC on both the 2nd and 3rd floors to access wifi or a computer station during the LRC operating hours. The LRC (including study space, Tutoring and Library services) is open Monday through Thursday from 8 am to 5 pm and Friday from 8 am to 2 pm. No reservations are needed.

If you need better wifi support in your own home, students may apply for a HEERF emergency grant to pay for wifi through the following application:

https://www.saddleback.edu/foundation/HEERF

A committee reviews applications on a bi-monthly basis. Disbursements take approximately two weeks to run through district.

Who do I call for student technical support?

To contact Student Technical Support please visit www.saddleback.edu/sts. They are available via phone, email and online chat and Zoom (upon request).

I have more questions about checking out a device. Who can I contact?
If you have further questions please visit the Saddleback Library or call us at 949-582-4526.