Laptop Loan Program FAQs - Updated May 7, 2020
How do I register to check out a mobile device such as a Chromebook?
Three device distribution dates are scheduled for May 28, June 18, and August 6. An email will be sent to students letting them know they must register in advance. Keep an eye for the email to your college email account.
What form of identification do I need to bring to check out a mobile device?
You need a valid, government issued photo ID and/or a Student ID.
Does it cost me anything to borrow a mobile device?
Checking out a mobile device is a free service for Saddleback students currently registered for classes. It will be handled like a book checkout from the library, and students will receive notices for due dates, extensions and other information through the library.
How long can I use the checked out mobile device?
You can use the mobile device for the current semester and possibly extend it if you continue your studies at Saddleback College. The library will be in touch with you to determine if an extension is needed.
When do I need to return the mobile device?
Mobile devices are due back at the end of the semester. We will send you an email providing more information.
Can I borrow more than one mobile device?
Due to limited quantities, only one mobile device is allowed per student.
What types of mobile devices are available for me to check out?
We have limited quantities but the majority of systems are Chromebooks or iPads. We have a very limited number of Windows 10 laptops. For the majority of online courses, a Chromebook should be adequate.
What software comes installed on these mobile devices?
Standard software for
Standard software for iPads
• Latest version of iOS
• Self Service app
Standard software for Windows based laptops
• Windows 10
• Full version of Microsoft Office Pro Plus
• Adobe Creative Cloud (allows for installation of all Adobe applications)
• Adobe Acrobat DC
• Zoom desktop app
For more detailed information regarding preloaded software on the mobile devices visit the Saddleback Technology Service’s website: www.saddleback.edu/ts/smda.
Can I load my own software on the mobile device?
It is not recommended for students to install software on checked out mobile devices. Upon return, all information and software will be deleted. If you need additional software, contact Technology Services at (949) 582-4600 to have a technician setup a remote support session to assist in installing Saddleback approved software. Any software to be installed needs to be for school purposes only. You will have privileges to install Proctorio and/or any other school related software when needed.
Can I use my own Google login or Apple ID on Chromebooks and iPads?
The Apple iPads and Google Chromebooks are configured so you cannot link your own personal Google account or Apple ID to mobile devices.
What happens if the mobile device gets damaged or stops working?
Visit the Saddleback Technology Services website and click on the chat icon at the bottom right corner of the web page or call (949) 582-4600. Technology Services will coordinate a date and time for you to come to Saddleback and exchange the mobile device. Exchanges happen every Wednesday from 9 am – 11 am at the entrance of the college with Campus PD.
What options are available to me if I have an emergency and need a mobile device to finish my studies online?
Notify your professor of your emergency so he/she is aware of possible delays in your participation in the class. Then visit the Saddleback Technology Services website and click on the chat icon at the bottom right corner of the web page or call (949) 582-4600. A friendly technician will create an emergency work order for you to acquire a mobile device.
What if I need Internet access?
• Cox is offering free access to public Wi-Fi. Visit the Cox page for a map of locations.
• Saddleback College has grants available to help you fund a monthly Internet plan to deal with the current COVID-19 pandemic.
• Visit our Internet Access page for more information detailing “Free to low cost” internet access options.
Who do I call for student technical support?
To contact Student Technical Support please visit www.saddleback.edu/sts. They are available via phone, email and online chat and Zoom (upon request).