Program Outcomes

Certificate of Completion (non-credit)

Certificate of Completion (non-credit)


The IT Help Desk Specialist certificate of completion is a tuition-free noncredit certificate which allows individuals to begin training in the high employment potential field of Help Desk IT Information Technology (IT). This certificate is also of value to all 21st-century workers especially individuals wishing to complement current skills with modern-day cloud and computer-orientated applications. The certificate includes required courses on developing keyboarding skills. Other required courses cover office procedures, an introduction to Windows, and cloud solutions. A cloud solution provides universal access to data anywhere and applications that can act on data using any intelligent device, PC/Mac, tablet, or smartphone. Students then have the option of restrictive electives focusing on various Microsoft Applications.

Potential Careers in this Field

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