Frequently Asked Questions

Where can I find the refund deadline?

Log in to your MySite account; Click on My Classes; Click Current Classes; Place your cursor over this image; You will see your class details. Look under important dates to find the refund deadline.

Is my refund automatic?

Refunds are now processed automatically. Dropping classes within the refund deadline dates will generate a credit on the student's account.  

If the payment was made using a credit card, a refund will automatically be issued to the card previously used for payment (note: there may be some instances where more than one credit card is refunded).

If the payment was made using a check, money order, or cash, a refund check will be mailed using the mailing address listed in MySite. If the credit associated with the check payment is less than $10.00, a check refund will not be automatically generated and will have to be requested. 

How long will it take to receive a refund?

Due to the transition to our new automated refund process, please allow up to 30 days to process a refund by credit card, and up to 45 days for a refund by check.  These processing times will become shorter as we progress through the transition.

Can I get my refund in cash?

Refunds will be processed based on the original payment made.

If the payment was made using a credit card, a refund will automatically be issued to the card previously used for payment (note: there may be some instances where more than one credit card is refunded).

If the payment was made using a check, money order, or cash, a refund check will be mailed using the mailing address listed in MySite. If the credit associated with the check payment is less than $10.00, a check refund will not be automatically generated and will have to be requested. 

 

What if I have more questions?

Additional questions can be directed to the Student Payment Office by using the Contact Us link on the side menu.