Student Technical Support

We are here to assist current Saddleback College students access their accounts, which include Canvas, MySite, student email, wireless access, computers and printers/copiers on campus.

Fall 2020: Student Technical Support will be fully online. No on-campus support will be available.

Contact us in THREE ways:

1. via phone at 949-582-4363

2. via email at scstudenthelp@saddleback.edu

3. via Zoom (upon request)

It is important to remember

Student ID number
 

Admission & Records (A&R) will assign you a student ID number within 24 hrs. of applying for admission. Contact A&R at (949) 582-4555 if you do not receive this email.

Current students, to protect your privacy, you must visit the A&R Office (SSC102) and provide photo identification to retrieve your assigned student number.

Former students can visit the A&R Office or re-apply for admission.

PIN  (4 digit number)
 

Your PIN is a 4 digit number you create during the application process in OpenCCC. If you have forgotten your PIN follow the instructions under How do I reset/change my PIN?

Username
 

Your username is assigned to you after you apply for admission. It is a combination of your first initial and last name followed by numbers. It is the first portion of your student email address prior to the @ symbol.
Example: jsmith0

Please follow these directions to locate your username:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

Default Password
 

Your default password is assigned to you after you apply for admission. It is your PIN plus two zeros. Example: 5678+00 = 567800
This default password needs to be reset to a more secure letter number combination. See How do I reset/change my Password?

Student Email
 

A student email address is created for you when you apply for admission.
Please follow these directions to locate your student email address:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

This information is used to log you into various applications, sites, databases, and services throughout Saddleback College.

Canvas SupportMySite Support
Student Email SupportStudent Wireless Support
Student Computer/Printing SupportFrequently Asked Questions

 

Chromebook Distribution Days: There will be three scheduled distribution days this semester on the dates below. About 10 days before each date, the college will send an email to all registered students’ college emails informing them that the date is coming up and providing a registration link to sign up for a device. If students would also like to return existing Chromebooks in their possession, they may return them during one of these dates as well:

  • Friday, September 11
  • Friday, October 9
  • Thursday, December 17

Appointments: As much as possible, students should use the three distribution dates above to pick up their devices. However, if a student is in need of a Chromebook sooner, please have them send an email to deviceloans@saddleback.edu with the following information:

  • Their full name
  • Student ID number
  • College email address
  • Reason for request

Once we receive an email, a Library team member will reach out to the student to schedule an individual appointment time and day to come to campus to pick up a Chromebook. If you need assistance with software access, please call (949)582-4600.