Canvas Student Support

Should a course require the use of the Canvas software, students will automatically be added within 24 hours. The course(s) will become available by the date listed in the class schedule unless otherwise notified by the instructor. Students will be able to access their course(s) anytime during the day or night from any computer with an internet connection.

Important: A student should never use a mobile device as their only way to access a course. Canvas supports a limited set of features on mobile devices. Quizzes and exams should never be taken using a mobile device.

 

Frequently Asked Questions

Where can I find Canvas?
 

Canvas and MySite can be found on our Saddleback College home page. They are located on the top right corner of the page.
Canvas URL: https://canvas.saddleback.edu
MySite URL: https://mysite.socccd.edu

How do I login to Canvas?
 

If you just enrolled in a class it may take up to 24 hrs. for your account to be created.

Login with your Username and Password.

What is my username?
 

Your username is assigned to you after you apply for admission. It is a combination of your first initial and last name followed by numbers. It is the first portion of your student email address prior to the @ symbol. Example: jsmith0@saddleback.edu

Please follow these directions to locate your username:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

What is my password?
 

Your default password is assigned to you after you apply for admission. It is your PIN plus two zeros. Example: 5678+00 = 567800

This default password needs to be reset to a more secure letter number combination. See How do I reset/change my Password? below.

How do I reset/change my password?
 

From the Saddleback homepage click on the MySite link at the top of the page.
From the MySite login window click on the Forgot/Change My Password link.
Click I Have Forgotten My Password.
Enter your student email address and click on Proceed.
You will be given one or two options for sending you a verification code.
Selecting email will automatically send a verification code to the email account listed.
Selecting mobile phone requires you to enter the last 4 digits of the listed mobile number. Then a verification code will be texted to that number.
Enter the verification code provided.
Create a new password (Must be between 8 and 16 characters, a mix of letters and numbers, must contain one uppercase letter, and one special character.)
Confirm your new password.
Click the Change Password button.

What should I do before my online class begins?
 

Know how to access Canvas.
Know how to login to Canvas.
If you are new to Canvas or online classes view the Canvas tutorial videos.
Do a browser and plugin check for Canvas.
Check your Saddleback student email account for any notices from your instructor(s).
Setup course notification options so you do not miss important due dates on assignments.

Please note that the availability of the class links are controlled by the instructor of the course. Generally, you will not see your course(s) listed in Canvas until the first day your class begins. If an instructor is giving access to the course link earlier than the first day of class they will contact their students and let them know when the link is available.

What browser and plug-ins do I need for Canvas?
 

Canvas supports the current and first previous major releases of the following browsers:
Chrome 62 and 63
Firefox 56 and 57 (Extended Releases are not supported)
Flash 27 and 28 (used for recording or viewing audio/video and uploading files)
Internet Explorer 11 and Edge 40 and 41 (Windows only—please make sure your operating system is also current as noted in the Canvas computer specifications lesson; you may need to download the Windows 10 Anniversary Update to submit Canvas assignments)
Respondus Lockdown Browser (supporting the latest system requirements)
Safari 10 and 11 (Macintosh only)

We highly recommend updating to the most current version of your preferred browser. Your browser will notify you if there is a new version available.

Some supported browsers may still produce a banner stating, "Your browser does not meet the minimum requirements for Canvas." If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies.

Browser updates
If your browser does not update automatically, you can download your preferred browser in the browser's download page:
Internet Explorer and Microsoft Edge
Safari
Chrome
Firefox
Respondus Lockdown Browser
Required Components
Flash is required for recording audio and video in the Canvas Rich Content Editor. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers may no longer support Flash.

The Java plug-in is required for screen sharing in Conferences. Please note that some browsers do not support Java. Otherwise, there are no other browser plug-ins used by Canvas.

JavaScript must be enabled to run Canvas.

Minimum computer requirements for online classes can found on our Technical Requirements page.

How do I set course notification options for Canvas?
 

Login to Canvas using your username and password.
Global Navigation menu, click on Account.
Then click on Notifications.
Set your notification preferences.
To receive a notification right away, click the check mark icon
To receive daily notification, click the clock icon
To receive weekly notification, click the calendar icon
If you do not want to receive a notification, click the X icon
Each set notification preference will automatically apply to all of your courses.

Where are my online courses?
 

If you just enrolled in a class it may take up to 24 hrs. for your account to be created (including classes added with APC codes). Your course(s) should be displayed on the Dashboard in Canvas.

If you do not see your course on the Dashboard:
Click on courses from the global navigation menu.
Click on All Courses.
Make sure that the courses you want displayed on your Dashboard have the star marked.

How do I submit an assignment using TurnItIn?
 

Click on the following link for a video on how to use TurnItIn in Canvas. https://vimeo.com/155202201

 

View our Canvas tutorial videos.

Still need help? Visit our Canvas help page for more information.