FAQ Student Technical Support

What is my Student ID number?
 

Admission & Records (A&R) will assign you a student ID number within 24 hrs. of applying for admission. Contact A&R at (949) 582-4555 if you do not receive this email. Current students, to protect your privacy, you must visit the A&R Office (SSC102) and provide photo identification to retrieve your assigned student number. Former students can visit the A&R Office or re-apply for admission. 

What is my PIN?
 

Your  PIN is a 4 digit number you create during the application process in OpenCCC.

If you have forgotten your PIN follow the instructions under How do I reset/change my PIN?

What is my Username?
 

Your username is assigned to you after you apply for admission. It is a combination of your first initial and last name followed by numbers. It is the first portion of your student email address prior to the @ symbol. Example: jsmith0@saddleback.edu

Please follow these directions to locate your username:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

What is my Password?
 

Your default password is assigned to you after you apply for admission. It is your PIN plus two zeros. Example: 5678+00 = 567800

This default password needs to be reset to a more secure letter number combination. See How do I reset/change my Password?

What is my student email address?
 

A student email address is created for you when you apply for admission.

Please follow these directions to locate your student email address:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

How do I reset/change my PIN?
 

Please follow the directions below to reset your PIN:
Click on the Forgot my PIN link on the MySite login window
Enter your student ID number as the username
Provide the answer to your secret question
Create a new PIN (4 digit number)
Confirm your PIN
Click on the Change PIN button (do not press the ENTER key)

Once you see the message “Your PIN number has been successfully updated. Return to MySite." You can return to the MySite login window by clicking on the Return link provided.

If you know your PIN but just want to change it follow the steps below:
Login to MySite using your student ID and PIN
Click on the Profile Icon (top right).
Click on the Change PIN/Password link
Click on the Change PIN link
Enter your current PIN
Create a new PIN
Confirm your new PIN
Click on the Change PIN button

How do I reset/change my password?
 

From the Saddleback homepage click on the MySite link at the top of the page.
From the MySite login window click on the Forgot/Change My Password link.
Click I Have Forgotten My Password.
Enter your student email address and click on Proceed.
You will be given one or two options for sending you a verification code.
Selecting email will automatically send a verification code to the email account listed.
Selecting mobile phone requires you to enter the last 4 digits of the listed mobile number. Then a verification code will be texted to that number.
Enter the verification code provided.
Create a new password (Must be between 8 and 16 characters, a mix of letters and numbers, must contain one uppercase letter, and one special character.)
Confirm your new password.
Click the Change Password button.

Where can I find Canvas/MySite?
 

Canvas and MySite can be found on our Saddleback College home page. They are located on the top right corner of the page.
Canvas URL: https://canvas.saddleback.edu
MySite URL: https://mysite.socccd.edu

How do I login to Canvas?
 

If you just enrolled in a class it may take up to 24 hrs. for your account to be created.

Login with your Username and Password.

What should I do before my online class begins?
 

Know how to access Canvas.
Know how to login to Canvas.
If you are new to Canvas or online classes view the Canvas tutorial videos.
Do a browser and plugin check for Canvas.
Check your Saddleback student email account for any notices from your instructor(s).
Setup course notification options so you do not miss important due dates on assignments.

Please note that the availability of the class links are controlled by the instructor of the course. Generally, you will not see your course(s) listed in Canvas until the first day your class begins. If an instructor is giving access to the course link earlier than the first day of class they will contact their students and let them know when the link is available.

Where are my online courses in Canvas?
 

 

If you just enrolled in a class it may take up to 24 hrs. for your account to be created (including classes added with APC codes). Your course(s) should be displayed on the Dashboard in Canvas.

If you do not see your course on the Dashboard:
Click on courses from the global navigation menu.
Click on All Courses.
Make sure that the courses you want displayed on your Dashboard have the star marked.

 

What browser and plugins do I need for Canvas?
 

Canvas supports the current and first previous major releases of the following browsers:
Chrome 62 and 63
Firefox 56 and 57 (Extended Releases are not supported)
Flash 27 and 28 (used for recording or viewing audio/video and uploading files)
Internet Explorer 11 and Edge 40 and 41 (Windows only—please make sure your operating system is also current as noted in the Canvas computer specifications lesson; you may need to download the Windows 10 Anniversary Update to submit Canvas assignments)
Respondus Lockdown Browser (supporting the latest system requirements)
Safari 10 and 11 (Macintosh only)

We highly recommend updating to the most current version of your preferred browser. Your browser will notify you if there is a new version available.

Some supported browsers may still produce a banner stating, "Your browser does not meet the minimum requirements for Canvas." If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies.

Browser updates
If your browser does not update automatically, you can download your preferred browser in the browser's download page:
Internet Explorer and Microsoft Edge
Safari
Chrome
Firefox
Respondus Lockdown Browser
Required Components
Flash is required for recording audio and video in the Canvas Rich Content Editor. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers may no longer support Flash.

The Java plug-in is required for screen sharing in Conferences. Please note that some browsers do not support Java. Otherwise, there are no other browser plug-ins used by Canvas.

JavaScript must be enabled to run Canvas.

Minimum computer requirements for online classes can found on our Technical Requirements page.

How do I set up course notification options for Canvas?
 

Login to Canvas using your username and password.
Global Navigation menu, click on Account.
Then click on Notifications.
Set your notification preferences.
To receive a notification right away, click the check mark icon
To receive daily notification, click the clock icon
To receive weekly notification, click the calendar icon
If you do not want to receive a notification, click the X icon
Each set notification preference will automatically apply to all of your courses

How do I submit an assignment using TurnItIn in Canvas?
 

Click on the following link for a video on how to use TurnItIn in Canvas. https://vimeo.com/155202201

How do I login to MySite?
 

Login to MySite using your student ID number and PIN (4 digit number created during the application process).

You can also use your Username and Password.

IMPORTANT: The student ID number must be used with a PIN and username must be used with a password. Interchanging these will not log you in and can cause you to be locked out of your account.

How do I unlock my MySite account?
 

If you have been locked out of MySite you will need to contact us during our business hours at (949) 582-4363.

Your account will also reset itself after approximately one hour from your last login attempt

How do I add funds to my printing account?
 

Add funds with a Debit/Credit Card:
Go to https://printing.saddleback.edu/myprintcenter
Login using your name and password
Select the Add Funds link on the bottom of the screen
Add printing funds
Add funds with Cash (Bills only):
Cash machine is located in the LRC building, 2nd floor print area (LRC 207)

Access your account by sliding your student ID card through the reader or by touching the bottom right corner of the screen and typing in your student ID number.
Verify that the ID number you entered is correct and then touch the RET button.
If prompted, create a new account by touching the YES button on the screen.
Add your cash ($1 - $20) when the bill reader activates.
Verify the the funds have been added to the account and then touch the DONE button.
Touch the LOG OUT button to close the account.

See and STS team member in LRC 205/206/305 for further assistance.

How do I print from a printer/copier station?
 

Stations are located in the LRC & Library (2nd and 3rd floors), IMC lab in BGS 248, Computer Science Lab in the MSE building and the lobby of the Student Service Center.

Follow these steps when you are ready to release your documents from the printer.
Make sure you have added funds to your printing account or you won’t be able to login on to the printer/copier.
To login to the printer/copier, press the Alternate Login button on the screen.
Alternate Login
Enter your username and password. (Same login as campus computers and Canvas)
Select Print Release
Print Release
You will see a prompt showing your account balance. Press Okay.
Next, highlight a job, verify the cost, and press Print or you can print all the jobs listed by selecting Print All.
Print All
See and STS team member in LRC 205/206/305 for further assistance.

How do I copy from a printer/copier station?
 

Stations are located in the LRC & Library (2nd and 3rd floors), IMC lab in BGS 248, Computer Science Lab in the MSE building and the lobby of the Student Service Center.

Follow these steps when you are ready to copy any documents from the printer/copier stations.

Make Sure you have added funds to your printing account or you will not be able to login to the printer/copier.
To login to the printer/copier press the Alternate Login button on the screen.
Alternate Login
Enter your username and password. Same login as campus computers and Canvas.
Select Copy
Print Release
Select Black & White or Color
(For double sided copies select 2 to 2 Sided)
Copy Parameters
Press the green Start Button
Print Start
See and STS team member in LRC 205/206/305 for further assistance.

How do I scan from a printer/copier station?
 

Stations are located in the LRC & Library (2nd and 3rd floors), IMC lab in BGS 248, Computer Science Lab in the MSE building and the lobby of the Student Service Center.

Follow these steps when you are ready to copy any documents from the printer/copier stations.

Make Sure you have added funds to your printing account or you won't be able to login to the printer/copier.
To login to the printer/copier press the Alternate Login button on the screen.
Alternate Login
Enter your username and password. Same login as campus computers and Canvas.
Select EMAIL
Print Release
Scanned documents will automatically be sent to your Student Email account. You can add additional recipients by selecting Add Recipients
Add Recipient
Press the green Start Button
Print Start
See and STS team member in LRC 205/206/305 for further assistance.

How do I login to my student email account?
 

Login using your email address and password (default password PIN+00 needs to be reset to a more secure letter-number combination).

Where can I find/access my student email account?
 

There are three ways to access your student email account.

URL
Click on the link https://socccd.okta.com or copy and paste it into your browser.
Sign in with your entire student email address as the username and a password (You must reset your password if you are using the default PIN+00 as a password).
You may be prompted to select a language and time zone then click on Save.
You should now see your Inbox.

Saddleback home page
Go to our Saddleback College home page http://www.saddleback.edu/.
Scroll down and Click on Email (orange box on the bottom right).
Click on the Student Email icon.
In the next window use your entire student email address as the username and a password (You must reset your password if you are using the default PIN+00 as a password).
You may be prompted to select a language and time zone then click on Save.
You should now see your Inbox.

MySite
Login to MySite using your Student ID number and PIN (4 digit number).
Click on the Email icon (envelope icon) located toward the upper right corner of the page.
You may be asked to type in your password (You must reset your password if you are using the default PIN+00 as a password) for authenticating purposes and click Okay.
In the next window use your entire student email address as the username and a password.
You may be prompted to select a language and time zone then click on Save.
You should now see your Inbox.

How do I forward my student email account?
 

There are two ways to forward your student email either through your MySite account or through your student email account.

Through your MySite account:
Login to MySite using your Student ID number and PIN (4 digit number).
Click on My Information from the drop down menu (top left page).
Click on Change Address link.
Scroll down to the "Personal" data fields. In the text box labeled 'Forward E-Mails To:' type in the mail address that you would like your student email forward to.
Click on Update (located on the bottom left).

Once you have done that you should get a message at the top of the page that reads:
An email confirmation will be sent to your email address.
To forward your college email to this address, please follow the instruction contained in the email information.
(If you don't receive the message above, delete your personal address from the text box and update the form. Then re-type your email address and update the form again.)

Check your personal email account for this email from the College Admissions and Records office and open it ( please note that it may be in your spam folder/junk e-mail folder).
Click on the link provided to verify your forwarding address. You will receive a message verifying that it was successful.
As a test, you can send an email to your student email account to verify it forwards to your personal account.

Through your student email account:
Login to your student email account using your complete student email address as the username and password.
Click on the settings icon (gear icon, top right corner).
In the search box type "forwarding emails".
Click on Forwarding emails.
On the left, make sure the option to Start forwarding is selected.
Enter your personal email address under 'Forward my email to:'
Make sure the box is checked if you want to keep a copy of the forwarded messages in your student email account.
Click on Save.
As a test, you can send an email to your student email account to verify it forwards to your personal account.

How do I access Word, Excel, PowerPoint and other applications?
 

Open the application launcher (top left corner) from your student email account to access Word, Excel, PowerPoint, OneNote, OneDrive and other applications.
Microsoft Office Apps Image
For further assistance with Outlook, People and Calendar visit this page.

For further assistance with Word, Excel, PowerPoint, OneDrive and other applications visit this page.

How do I notify the college of malicious emails?
 

To notify us of malicious email, please forward emails to: report_spam@socccd.edu.