Student Technical Support

Student Vaccine Information Upload Support

Student Vaccine Information Upload: If you need assistance uploading your vaccination information, please follow these step-by-step instructions: 

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Spanish - CLICK HERE

Farsi - Click HERE

We Are Here to Support You!

We are here to assist Saddleback students with accessing their college-related accounts, which may include Canvas, MySite, student email, wireless on-campus access, on-campus computers and printers/copiers, and more.

Student Technical Support is available in-person and online. 

Contact us via email at scstudenttechsupport@saddleback.edu to open a new incident ticket. 

Need additional ways to contact us:

1. Via phone at 949-582-4363

2. Via Zoom (upon request)

It is important to remember

Student ID number
 

Admission & Records (A&R) will assign you a student ID number within 24 hrs. of applying for admission. Contact A&R at (949) 582-4555 if you do not receive this email.

Current students, to protect your privacy, you must visit the A&R Office (SSC102) and provide photo identification to retrieve your assigned student number.

Former students can visit the A&R Office or re-apply for admission.

PIN  (4 digit number)
 

Your PIN is a 4 digit number you create during the application process in OpenCCC. If you have forgotten your PIN follow the instructions under How do I reset/change my PIN?

Username
 

Your username is assigned to you after you apply for admission. It is a combination of your first initial and last name followed by numbers. It is the first portion of your student email address prior to the @ symbol.
Example: jsmith0

Please follow these directions to locate your username:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

Default Password
 

Your default password is assigned to you after you apply for admission. It is your PIN plus two zeros. Example: 5678+00 = 567800
This default password needs to be reset to a more secure letter number combination. See How do I reset/change my Password?

Student Email
 

A student email address is created for you when you apply for admission.
Please follow these directions to locate your student email address:
Login to MySite using your Student ID number and PIN (4 digit number)
Click on the Profile Icon (top right corner)

Printing
 

Greyscale - .10 (single sided)/ .16 (double sided)
Color - .59 (single sided)/ $1.00 (double sided)

Step #1: Papercut/FindMe Printer

  • Log-in to a lab computer
    • Printing will not work from personal device
  • Pull up document
  • Print to the "FindMe-Sadd" printer

Step #2: Pay Station (second floor of the LRC)

  • Log-in on the pay station touch screen pedestal
  • Same username/password as Canvas log-in
    • No @saddleback.edu needed
  • The coin/bill pedestal will accept funds up to $20
  • No change is provided

Step #3: Release Print Job

  • Log-in on the printer touch screen
  • Click on document to release
  • Press start
How do I reset/change my PIN?
 

Click on the Forgot my PIN link on the MySite login window
Enter your student ID number as the username
Provide the answer to your secret question
Create a new PIN (4 digit number)
Confirm your PIN
Click on the Change PIN button (do not press the ENTER key)

Once you see the message “Your PIN number has been successfully updated. Return to MySite." You can return to the MySite login window by clicking on the Return link provided.

If you know your PIN but just want to change it follow the steps below:
Login to MySite using your student ID and PIN
Click on the Profile Icon (top right).
Click on the Change PIN/Password link
Click on the Change PIN link
Enter your current PIN
Create a new PIN
Confirm your new PIN
Click on the Change PIN button

How do I reset/change my password?
 

Login to MySite with your student ID number and 4 digit PIN.
Click on your profile icon.
Click on the Change PIN/Password link.
Click on Change Password.
Click I Have Forgotten My Password.
Enter your student email address and click on Proceed.
You will be given one or two options for sending you a verification code.
Selecting mobile phone requires you to enter the last 4 digits of the mobile number listed. Then a verification code with be texted to that number.
Selecting email will automatically send a verification code to the personal email listed on the account.
Enter the verification code provided.
Create a new password (Must be between 8 and 16 characters, a mix of letters and numbers, must contain one uppercase letter, and one special character.)
Confirm your new password.
Click the Change Password button.

Once you have successfully reset your password, you should be able to access all of your accounts which include Canvas, MySite, student email, wireless access, computers and printers/copiers on campus.

Canvas SupportMySite Support
Student Email SupportStudent Wireless Support
Student Computer/Printing SupportFrequently Asked Questions

 

 

 

Chromebook Loaners 

Chromebook Loaners: Current students may come to the Library during open hours and check out a Chromebook at any time. No reservation is needed, but a picture ID and their student ID number is required. If you need assistance with Chromebook software access, please call (949)582-4600.