Employee Equipment & Software Technology Request Processes COVID-19

Soft Phone

  1. Get approval from your supervisor. Prior approval from your supervisor is required.
  2. Create the following General Service Request and attach written approval from your supervisor to the service request.
  3. You will need a headset. If you do not have a headset, you can request one by following the headset process listed below.
  4. You will need a laptop or computer. If you do not have a laptop or computer, you can request one by following the laptop process listed below.
  5. A friendly Technology Services technician will contact you to schedule a remote installation session to perform the install and provide training.

Laptop

  1. Get approval from your supervisor. Prior approval from your supervisor is required.
  2. Have your supervisor send their request to the appropriate Vice-President.
  3. VP will send email to Technology Services with approval (if approved).
  4. Technology Services will confirm inventory and reply back to VP.
  5. VP will inform requester of decision (i.e. approval or denial) and provide next steps.
  6. If approved, create the following service request Laptop Checkout (COVID-19).
  7. A friendly Technology Services technician will contact the requestor and setup an appointment when requestor can come to Technology Services (Village 2) to pick up the equipment.

Headset

  1. Get approval from your supervisor. Prior approval from your supervisor is required.
  2. Create the following service request Employee Office Equipment Checkout for Home Use (COVID-19) and attach written approval from your supervisor to the service request.
  3. A friendly Technology Services technician will contact the requestor and setup an appointment when requestor can come to Technology Services (Village 2) to pick up the equipment.

Webcam

  1. Get approval from your supervisor. Prior approval from your supervisor is required.
  2. Create the following service request Employee Office Equipment Checkout for Home Use (COVID-19) and attach written approval from your supervisor to the service request.
  3. A friendly Technology Services technician will contact the requestor and setup an appointment when requestor can come to Technology Services (Village 2) to pick up the equipment.
  4. We ordered 200 web cameras with a built-in microphone that can be connected to a computer using a standard USB port. Our vendor will be shipping these out May 21st and should be available for checkout soon.

MS Office

  1. All employees are entitled to download up to five instances of Microsoft Office. The software is to be used for work activities only.
  2. You can download MS Office.

Adobe Creative Cloud

  1. All employees are entitled to download Adobe Creative Cloud. The software is to be used for work activities only.
  2. You can download Adobe Creative Cloud.
     

If you don’t see what you need to request on this list? Call us at (949) 582-4600