Program Outcomes

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Certificate of Completion (non-credit)


The IT Help Desk Specialist Certificate of Completion is a tuition-free noncredit certificate which allows individuals to begin training in the high employment potential field of Help Desk IT (Information Technology). This certificate is also of value to all 21st-century workers, especially individuals wishing to complement current skills with modern-day cloud and data visualization applications. The certificate includes required courses on developing keyboarding skills. The certificate includes options to take advanced courses like Microsoft Excel, Microsoft PowerBI (Business Intelligence/Data Analytics) and Data Visualization (Tableau). Furthermore, valuable cloud solutions such as Outlook, SharePoint and Teams also have course options. A cloud solution provides universal access to data anywhere, and applications that can act on data using any intelligent device, PC/Mac, tablet, or smartphone.

Potential Careers in this Field

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